Thinking about buying your new flooring online?
I get it—the internet is full of tempting “deals” and flashy photos. Recently a new customer to me said she wanted to buy sisal loop pile carpet and she had children and dogs. It wouldn’t have lasted a month without getting ruined, especially as these carpet can’t be cleaned!
As someone who’s helped countless customers with their flooring over the years, I can tell you that buying online often leads to more headaches than any tiny savings you may (or probably won’t) make.
One of the biggest issues we see is the lack of expert advice. When you shop online, you’re left to figure out everything yourself—what type of flooring is best for your space, which underlay you need, how much to order, and whether the product is even suitable for your home. There is great “heavy domestic” carpet and there is some utter rubbish with the same label, so how do you know just by looking at a picture?
It’s so easy to get overwhelmed or make a costly mistake. I’ve seen people end up with the wrong thickness, the wrong colour, or even the wrong type of flooring altogether, just because there was no one there to guide them.
Returns are another big problem.
If your flooring arrives damaged, or it’s not what you expected, getting it sorted can be a nightmare. Online retailers often have strict return policies, restocking fees, and you might have to pay for shipping the heavy flooring back yourself. Sometimes, customers are left stuck with flooring they can’t use, simply because the hassle of returning it is too much.
Then there’s the fitting.
Finding a reliable, skilled fitter on your own isn’t always easy. Coordinating delivery, measuring up, and making sure everything fits perfectly can be a real juggling act—especially if you’re not sure what you’re doing. If something goes wrong, you’re left trying to sort it out with different companies, and it’s not always clear who’s responsible for what.
And let’s not forget the stress of sorting it all out yourself.
From measuring and ordering, to delivery and installation, it’s a lot to manage—especially if you’re busy or not familiar with flooring. What should be an exciting home improvement project can quickly turn into a source of frustration.
That’s where we come in. We take care of everything for you at internet prices.
We’ll help you choose the right flooring for your needs and handle all the measuring and fitting for you. I am here to answer your questions, offer honest advice based on 20+ years experience, and make sure you’re completely happy with your new floor. And the best part? Our prices are often just as good as what you’ll find online—often even better, once you factor in delivery and fitting costs.
So why put yourself through all the hassle? Let us do the hard work, so you can sit back and enjoy your beautiful new flooring, stress-free.